AI Takes Root in African Tourism, Cape Town Regulates Tour Buses, Kenya Faces eTA Woes, Seychelles Rewards Eco Leaders

Welcome to the MICE Africa daily read for MICE Professionals doing business in Africa.

In today’s topics;

1. AI adoption climbs in African tourism
2. Cape Town limits large tour buses in Bo-Kaap
3. Kenya’s eTA system struggles, industry calls for fixes
4. Seychelles honors 42 eco-conscious tourism partners

African Tourism’s AI Revolution: 85% Embrace the Tech

Artificial intelligence is making strong headway into Africa’s tourism sector, with 85% of businesses already using or planning to adopt the technology. A recent survey by the African Travel and Tourism Association reveals that from East to Southern Africa, operators are integrating generative AI into daily operations, customer service, and long-term strategies. Even smaller firms with under 50 staff are embracing the shift, pointing to a broader wave of tech-driven transformation across the industry.

Current numbers show that 58% of tourism businesses have already incorporated AI in some form. Among them, 14.8% are heavy users and 43.2% are dabbling occasionally. Despite the clear enthusiasm, an overwhelming 81.2% identify the lack of technical skills as their biggest obstacle. Still, the commitment to future investment remains strong, with 71.8% planning to invest in AI within a year and over half very likely to channel resources into tools or staff training.

What stands out is not just the scale of adoption, but the purpose behind it. Businesses are betting that AI can streamline operations while retaining the spirit of African tourism—its authenticity and immersive experiences. With smaller players leveraging the same tools as larger ones, the technology could help even the playing field in global markets. The message is clear: while challenges exist, the will to innovate is stronger.

Cape Town Bo-Kaap: Big Tour Buses Banned, New Parking Plan Unveiled

Cape Town has introduced a decisive measure to protect the integrity of the Bo-Kaap neighborhood by banning large tour buses from entering its narrow, steep streets. Buses carrying 36 passengers or more are now prohibited from navigating Upper Wale Street and nearby areas due to severe congestion and traffic safety concerns. The city cites the layout of Bo-Kaap—a dense, historic district—as incompatible with oversized vehicles.

In response, a new system has been created in collaboration with residents and the tourism sector. Large buses must now use a designated stop-and-drop zone on Buitengracht Street, south of Wale Street. An existing parking area nearby has also been converted to allow space for three bus bays. Smaller tour buses are still permitted limited access to a drop-and-go zone outside the Bo-Kaap Museum but must relocate to parking behind the Schotsche Kloof Civic Centre immediately after.

City officials, including Councillor Francine Higham, thanked the community and tour operators for their cooperation. The new plan aims to maintain Bo-Kaap’s cultural and historical value while reducing traffic disturbance for residents. It’s a sensitive step toward balancing tourism appeal with everyday livability.

Kenya’s Broken eTA System: Tourism Sector Demands Urgent Fix

Kenya’s tourism industry is grappling with a crisis triggered by its malfunctioning electronic travel authorization (eTA) system. Launched in January 2024 with high expectations, the system has instead created widespread disruption. Travelers face technical glitches, endless delays, and unclear communication, making the visa process a nightmare. With visa-on-arrival no longer an option, stranded tourists and lost revenue have become the daily reality for many in the sector.

Tour operators, hotels, and travel agents are feeling the pressure. The Kenya Tourism Federation cites system malfunctions that block users from completing or even paying for their applications. Travel agencies are reporting lost business and rising client frustration, despite official promises that the system would improve. Unfortunately, recent system upgrades have only made the situation worse, turning what was meant to be an innovation into a liability.

Industry leaders are calling for immediate intervention. Key proposals include reinstating visa-on-arrival temporarily and investing resources to stabilize the platform. A dedicated crisis support desk linking directly to the immigration department is also being recommended. Without quick and decisive action, Kenya risks long-term damage to its tourism brand and economy.

Seychelles Honors 42 Eco-Conscious Tourism Partners

Seychelles has reaffirmed its dedication to sustainable tourism with the recent recognition of 42 tourism partners through its Sustainable Seychelles Recognition & Certification Programme. Hosted on April 3rd, 2025 at Eden Bleu Hotel, the ceremony highlighted businesses that integrate eco-conscious practices into their operations—rewarding them with Silver certification level. The program encourages a culture of progress in sustainability, emphasizing that this is not a one-time achievement but an ongoing commitment.

The event introduced the new Platinum Award, with Constance Ephelia Resort becoming its first recipient. To qualify, a property must hold certification for at least ten years and maintain a 90% performance score, setting a high benchmark for others to follow. Six previously awarded properties were also re-certified, signaling that long-term responsibility is being embraced across the sector.

Tourism Minister Sylvestre Radegonde recognized this growth as part of a broader national movement. In just two years, 94 properties have now joined the program. This milestone reflects concrete progress in energy efficiency, water conservation, waste management, and community involvement. Supported by top government officials and industry stakeholders, the initiative serves as a testament to Seychelles’ unwavering commitment to protecting its natural and cultural assets while ensuring its tourism industry remains strong and responsible.

That’s it for today.